Customer Experience

Moving from paper forms to electronic smart forms reduces internal inefficiencies while improving relationships with policyholders.

These 10 insurtechs win in two ways: They increase customer satisfaction while also producing operational efficiencies.

Disruption is happening 10 times faster than during the Industrial Revolution, at 300 times the scale and with 3,000 times the impact.

For the love of God, please, please, PLEASE stop comparing buying insurance to buying a consumer product on Amazon!

We evaluate performance based on metrics such as call handle times, quote starts or quote conversions, but the end-to-end experience is key.

Just 42% of insurers support a seamless user experience. They need to emphasize their omnichannel offerings, like chatbots.

By 2025, leading enterprises will operate entirely on-demand. Here are three steps that will help you get there.

There are differences in products, and, sometimes, those differences are worth what they cost. What if we tried "sort by delight"?