Commercial Lines

Work comp claims operations have become a key part of the customer value proposition, so it's crucial to analyze them the right way.

The workers' comp process is like my golf game. Both start out well enough but then go sour, and every "fix" just makes things worse.

Accurate provider ratings can be found in workers' comp claims data, but it must be integrated, not left in the silos where it typically exists.

Work comp payments may expand greatly because of a California decision awarding death benefits related to a drug overdose.

The seven will improve your work comp program with little effort while enhancing workers’ respect for their jobs and increasing cooperation.

...Using IMR to shift costs of treatment away from workers' comp and to the federal government may be a recipe for long-term disaster.

Analysis of the Texas workers' compensation system shows that, as a matter of public policy, "opt-out" programs make sense.

The current approach to urine drug testing yields too many false negatives and positives, doing no favors to either workers or employers.