Personal Lines

Should insurers view insurtech as a threat or opportunity? Will insurtech disrupt the industry, or will the movement fizzle out?

The estimated prospective return on equity for homeowners this year is 4.5%, down from 6.7% in 2016. There are three key themes.

"Not just our business model but also the whole product flow is informed by behavioral economics."

With Zero Everything, Lemonade customers will no longer need to pay deductibles and have their rate increased when filing claims.

Lemonade is reducing their workload, increasing consumers’ risks of loss--and asking their customers to thank them for it.

Up until now, changing a deductible or coverage amounts or adding a valuable meant contacting customer support. Not any more.

Insurers use historical data for pricing, then reconstruct an accident. In the real-time, connected world, this will not be good enough.

Easy question, simple answer: They don’t. The implication is that an agent "skims" 15% commission off the top, but that's very wrong.