Leadership

The idea of different learning styles is something of a myth. Study after study finds that everyone’s brain learns in pretty much the same way.

Here is a 10-point checklist (from the perspective of the corporate innovation manager) to improve the chances of success.

If you had an hour with an expert on a key subject, would you spend it watching a PowerPoint together? Not likely.

Training is getting easier to provide, but that doesn't mean it is effective or that workers retain information for when they need it on the job.

It is one thing to tell employees how to write a policy or audit a claim, but quite another to have them actually do it.

The measurement of NPS is arguably the least important component of a program. What matters is what comes after the measurement.

NIH is one of those surprising features of the innovation landscape – the situation where an organization rejects a new idea offered from outside.

Do consumers view insurance agents as they do doctors, attorneys, accountants or perhaps clergy members? Almost certainly not.