Faheem Shakeel

Customers now have a number of ways to discover, research and purchase policies, so the customer journey has become less linear.

Customers want to be onboarded not in days but in minutes. They are no longer willing to wait for weeks and months to settle claims.

Modern CRM solutions act as a dashboard for all customer-related interactions across different channels such as digital marketing and social networks.

Insurers are looking to harness the power of blockchain to infuse processes with the three T's: trustworthiness, transparency and tamper-resistance.

78% of digital transformation efforts fail to drive desired results due to poor planning. Here are some steps that will ensure success.

Insurance claims software lets agencies reduce fraud, shorten the claims lifecycle, optimize costs, improve efficiency and a lot more.

CRM software does not solely benefit relationships with customers. It also helps in communication and collaboration among various departments.

The presence of a host of insurance management systems in the market does not make it easy to pick the one that is right for your agency.

With firms no longer chained to their on-premise equipment or technology, they can explore flexible, mobile and next-generation options.