Going Digital

Customers now expect exceptional service from all businesses, and low-code platforms hold great promise for businesses’ internal and external users alike.

Insurtechs and carriers both need to take the time and make the effort to understand one another’s needs, capabilities, constraints and strategic objectives.

Capacity-seekers and capacity-providers are starting to recognize the benefits of an organized digital marketplace with an efficient electronic infrastructure.

Collaboration between John Hancock and Allstate suggests that some of the traditional, artificial barriers in insurance may start to come down.

Don't look now, but some of the big insurtech names -- Lemonade, Hippo, Oscar, Root and Metromile -- are having a rough go of it. 

Here are the insurance technology trends, such as automated underwriting and virtual assistants, that will shape our industry in 2022.

Insurers need to embolden change agents and embed courage into their culture so it permeates every level of the organization from top to bottom.

Google, Amazon, Walmart… tech powerhouses are moving into the insurance industry, for better or for worse.