Life & Health

Innovators addressing user pain points can influence how plans are selected and healthcare is consumed, but the levers are not easy to move.

No, the system is designed to be this messed up. So many people profit from the mess, and they hope the complexity will prevent hard questions.

If healthcare consumers don’t know what they’re buying or feel they have any say in the matter, are they actually consumers at all?

A recently enacted rule means many healthcare programs have to make websites fully accessible to those with disabilities.

As much fun as it is to shame Mylan, a better way to punish the company would be to buy the lower-cost alternatives.

Everyone is talking about the dangers of “opioid addiction,” but here’s the thing: The media – and the public – are missing the point entirely.

Chatbots and intelligent automation can streamline service while providing a direct channel for communication with customers.

A landmark decision paves the way for a high-cost/high-volume pricing model for healthcare.