Life & Health

Carriers do not intend to upset life insurance beneficiaries, but the rigidity of processes often frustrates policyholders:

A wave of drugs is being prescribed for obesity but may lead to the same sorts of huge liabilities that e-cigarettes have. 

Life and health insurance can improve the underwriting experience using AI-driven facial analytics … and a simple selfie photo.

If brokers are going to continue to provide exceptional customer service, they need the technology and resources that can back them up.

Paperwork is hardly glamorous, but AI’s superhuman ability to sift through pages could well and truly change the game in claims.

A look back at some old medical bills illustrates just how much bizarre complexity -- and cost -- has overtaken the U.S. healthcare system.

Just as financial firms' Know Your Customer (KYC) processes prevent crime, Know Your Patient (KYP) methods can prevent insurance fraud. 

With scrupulous implementation and judicious oversight, AI can supercharge the industry and provide better services to customers.