Jigar Shah

Jigar Shah is vice president at Achieva.

Most Recent

View from below looking up of the sky in an office building

Insurers Need a Unified View of Customers

Insurers must replace fragmented legacy systems with unified, 360-degree customer views to meet heightened digital expectations and competitive pressures.

Six Things

Love Was in the Air; So Were AI-Based Scams

By Paul Carroll

Valentine's Day highlighted the surge in romance scams, many drawing on AI capabilities that should have insurers worried.

Why Prevention Is the New Protection

Rather than inferring exposure solely from historical outcomes, commercial auto underwriters can now access leading indicators of attentiveness, distraction, and behavioral discipline.

Hybrid Fronting Model Reshapes Re/Insurance

Hybrid fronting carriers retain some underwriting risk to tighten alignment with reinsurers and capital partners, resulting in more disciplined underwriting and oversight.

Epic's AI Road Map Should Concern Insurers

Epic's Microsoft-OpenAI AI stack creates compounded risk for health insurers, which have zero leverage over pricing or governance.

Insurance Industry Shifts to Membership Economy

The membership economy is transforming insurance from transactional renewals into affinity-driven subscriptions that deliver continuous value.

Embedded Insurance Targets Middle Market Gap

Traditional distribution models can't economically serve the middle market, but AI-enabled embedded insurance is closing the gap.

Insurance CIOs' Modernization Dilemma

Insurance CIOs must figure out how to upgrade aging legacy systems without disrupting mission-critical operations or triggering costly downtime.

ITL Recommends

The Growth Playbook for Lean Agency Teams

ITL Partner: bolt

SignOn Once — a way to comply with increasing insurance regulations

SignOn Once

From Automation to Intelligence: How AI Agents Transform Insurance Workflows