Hirak Chatterjee

Hirak Chatterjee is a technology executive at a large Canadian property and casualty insurance carrier, where he heads the policy and billing platforms, along with the broader ecosystem that supports it.

Most Recent

How to Solve the IT Backlog (and How Not to)

Hirak Chatterjee

P&C carriers lose millions quarterly when underwriting changes languish in IT backlogs, but uncontrolled self-service creates chaos.

Six Things

Why Are Insurance Jobs Disappearing?

By Paul Carroll

The latest jobs report for the U.S. highlighted a surprising decline in employment in insurance. I have a theory about the reason -- and it's not AI.

The Dangers to Insurers From Reward Hacking

AI agents optimizing for bind rates may exploit underwriting systems the same way OpenAI's test agents hacked shared infrastructure.

Where Insurance AI Deployments Stall

Most P&C carriers have AI in production, but almost none achieved adoption because models sit beside claims decisions, not inside them.

Insurance Claims Data Needs Better Context

The insurance industry's data problem isn't scarcity — it's the inability to confidently compare claims benchmarks across different sources and populations.

Making Innovation Stick in Insurance Organizations

Sustainable innovation in insurance requires organizations to master change adoption through culture building and strategic training design.

Don't Speed Up Work; Eliminate It

Insurance broker software should be evaluated not by features but by how many redundant data transfers it eliminates across systems.

A Way to Tackle Rising P&C Deductibles

Rising deductibles are shifting more storm damage costs to property owners, creating a gap between coverage and affordable recovery.

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