Marty Ellingsworth

Used cars are suddenly worth more instead of less. So, for claims in progress, there's a significantly higher payout for fixing and replacing cars.

Customers may prefer interacting with a smart-bot--no judging, no fatigue, no bad days. There is empathy in any process that respects our time.

Firms struggle because they view AI initiatives as small projects rather than a product requiring continuing maintenance and investment.

And growth is just getting started, possibly presenting a once-in-a-career opportunity.

Drivers will increasingly demand big discounts for low mileage.

Paying by the mile no longer requires special hardware. Just take a picture of your odometer from time to time.

Intermediaries will emerge that will shop automatically for insurance for customers on an hourly, daily or weekly basis. |