Angie Brown

Most Recent

Huge Knowledge Gap on Leave Benefits

Of 435 managers surveyed, just 11% answered all three basic questions correctly on leave policies, reflecting a significant knowledge gap!

Six Things

What the NFL Draft Can Teach Us

By Paul Carroll

The instant grades, based on completely inadequate data, illustrate the dangers of false precision that show up in lots of projections about insurance.

Harnessing Industry Knowledge to Protect the World . . . Again

Just as Underwriters Laboratory was set up to make electricity safe for the world, insurers have a huge opportunity (and responsibility) with climate change. 

How to Tackle the Long-Term-Care Crisis

While 70% of retirement-age Americans will need continuing care at some point, merely 14% are very confident they’ll be able to afford it.

Is 2024 the Year of Digital Health?

The widespread adoption of telehealth, catalyzed by the pandemic, reshaped the way medical services are delivered across the U.S.

Insurance: An Industry Embracing AI

A broad survey found that 77% of senior executives said they are in some stage of adopting AI, up 16 percentage points from a year ago.

Carriers Must Lead on Cyber Solutions

The top three bad cybersecurity practices are all common among insurance agencies. Carriers can help, for just $1 per agency per year.

How to Build a Solid Cybersecurity Program

While having insurance is crucial, it won't prevent reputational damage, the exposure of sensitive customer data or the loss of trust.

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Why CX Still Suffers in Insurance...and How to Improve It!