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August 4, 2020

Six Things Newsletter | August 4, 2020

Summary:

In this week's Six Things newsletter, Paul Carroll argues that we should "Burn the Fax Machines" so both clients and companies are happier. Plus, the bigger disruptor: Lemonade or Tesla, AI in a post-pandemic future, crisis mitigation beyond COVID-19, and more.

Photo Courtesy of ITL

Burn the Fax Machines

Paul Carroll, Editor-in-Chief of ITL

Here’s an analogy for you that may shed some light on how far we can still go — and must go — in smoothing our interactions with customers.

The analogy starts from the idea that, over time, every industry becomes a technology industry. That’s sometimes expressed in different ways, notably in venture capitalist Marc Andreessen’s famous line that “software is eating the world.” But the basic idea is the same: Old practices in every industry give way to the faster/better/cheaper — and sometimes very different — ways of doing business enabled by technology, and whatever companies are most adept at the technology have a major advantage.

So, here’s the analogy… continue reading >

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SIX THINGS

Bigger Disruptor: Lemonade or Tesla?
by Mark Breading

With its spectacular IPO, Lemonade has the attention of the insurance world, but Tesla may be the bigger disruptor in the long run.

Read More

COVID: Agents’ Chance to Rethink Insurance
by Chris Burand

The COVID-19 virus has given agents a wonderful opportunity to rethink insurance in general and their operations specifically.

Read More

AI in a Post-Pandemic Future
by George Zarkadakis

The post-COVID-19 world requires accelerated adoption of AI to deliver the efficiencies and augmentations of a highly digitized workplace.

Read More

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Winning With Smart IoT in P&C
by Brett Jurgens


What if I told you that insurers could attract customers with smart home devices that generate interaction seven to 10 times A DAY?

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Crisis Mitigation Beyond COVID-19
by Jason Verlen

Whether at small companies or in massive industries, the ability to pivot to support new ways to work is key to sustaining operations.

Read More

Things Heating Up in Low-/No-Code
by Martin Higgins

Low-/no-code tackles three huge IT challenges: time to market for new capabilities, development capacity and managing cost.

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Underwriting Wildfire Takes Extra Care
by Monique Nelson

Insurers can’t rely on previous wildfire seasons or events, They need a more strategic approach that goes well beyond a single risk score.

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Cyber Risk Impact of Working From Home


Organizations should be checking to ensure that new modes of work aren’t compromising cyber security.

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