Image How to Get the Most Out of Coaching By Michael Papanek Success depends mostly on sufficient internal motivation to improve, so the executive being coached will invest fully in the process.
Image Customer Success Is Key, but Where to Start? By TJ Whelan Single-entry quoting tools can let agents generate more options for clients, and automated quoting tools on the website provide great convenience.
Image Why Take a Job in Insurance? By Amy Halliburton Here are five reasons! We'll start with the fact that employees have the privilege of helping people at key moments in their lives.
Image Why Are Digital Payments Still Clunky? By Julie Schieni Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim.
How Gen AI Changes Everything in 2024 By Abhishek Peter Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.
Customer Success Is Key, but Where to Start? By TJ Whelan Single-entry quoting tools can let agents generate more options for clients, and automated quoting tools on the website provide great convenience.
The Dawn of Gen AI In Insurance By Dustin Lemick Our Gen AI chatbot greatly improved customer engagement and question resolution--and opened our eyes to a host of other opportunities.
The Power of Diversity By Insurance Thought Leadership In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.
How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Checking Our Progress on Inclusivity By Betsy Myatt Recent data found only 19% of board seats and only 12% of top officer positions are held by women.
Image 7 Common Mistakes on Innovation As generative AI throws many innovation efforts into high gear, here are seven ways that such initiatives have failed in the past.
Can Governance Catch Up to Data Science? By Pardeep Bassi Kartina Tahir Thomson Data science teams often don't understand the organization's risk frameworks, and insurance leaders have too little experience with analytics.
How to Get the Most Out of Coaching By Michael Papanek Success depends mostly on sufficient internal motivation to improve, so the executive being coached will invest fully in the process.
Cloud, On-Premise or Hybrid? By Faheem Shakeel Selecting the right deployment model for insurance management software is crucial for optimizing operations, ensuring data security and maintaining resilience.
How Gen AI Changes Everything in 2024 By Abhishek Peter Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.
Image Private Equity's Hot New Investment: Suing Insurers While legal system abuse has long been a problem for insurers, private equity and AI are taking the problem to a whole new level.
Mapping the Intensifying Flood Threat By Anil Vasagiri As climate change transforms destructive floods into a primary peril, insurers and companies with valuable assets in harm's way need better tools.
Image The Wake-Up Call From Taiwan's Earthquake The massive earthquake that hit Taiwan last week had a remarkably low death toll -- and there's a reason for that, one we can all embrace.
How Wearables Can Improve Worker Safety By Jack Shaw Wearable devices can warn workers of dangerous situations, helping them stay safe while lowering workers' comp claims.
Why Take a Job in Insurance? By Amy Halliburton Here are five reasons! We'll start with the fact that employees have the privilege of helping people at key moments in their lives.
NFL Uses AI to Win; So Can We By Tyler Jones There is much to learn about how AI was used while we were eating buffalo wings and chips during the big game.
Using NLP to Detect Fraud in Insurance Claims By Jack Shaw Natural language processing can sift through massive data sets instantly, identifying anomalies that may indicate fraud.