AI-powered tools now capture real-time behavioral signals from claims interactions, transforming employee experience data into measurable business performance.
At 66, a cybersecurity veteran trades retirement planning for startup building and learns that success doesn't depend on yeses; it requires "not no"'s.
AI-powered tools now capture real-time behavioral signals from claims interactions, transforming employee experience data into measurable business performance.
Insurance M&A success depends less on closing the deal and more on preserving culture, supporting local leadership, and strengthening relationships post-acquisition.
Smart glasses are standardizing insurance inspections through real-time documentation and AI-guided workflows that improve transparency and reduce claim processing delays.
Insurance leaders must build workforce strategies alongside AI deployment, retraining employees for higher-value roles as automation reshapes traditional insurance functions.
