Kieran Watts

Kieran Watts is the industry lead for claims innovation at Digital Workforce.

Most Recent

A Breakthrough for AI Agents on Claims

Agentic AI solutions are achieving 98% accuracy in claims evaluation while reducing processing timeframes from hours to minutes.

All Articles

AI Agents Can Slash Insurance Claims Costs

Kieran Watts

Rising operational costs are driving insurers to deploy AI agents that automate claims, accelerate settlements, and reduce fraud losses.

Six Things

The Underlying Question for Insurance AI

By Paul Carroll

The question is: When is good enough good enough? The answer depends on whether you see AI as a math/science problem or as a legal/regulatory one.

It Wasn't a Decision. It Was a Default.

There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work? 

The AI-Informed Homeowner Is Already Here

Homeowners are using AI to research coverage and compare policies before meeting agents, fundamentally reshaping the insurance buying process.

What Cyber Underwriting Is Missing

Cyber underwriting has become adept at measuring technology. The missing signal may be the condition of the organization responsible for keeping it secure.

Resting Heart Rate Reshapes Underwriting

Resting heart rate emerges as a powerful, underused mortality predictor that may outperform traditional underwriting metrics like cholesterol and BMI.

A Strategic Shift in Insurance Distribution

Insurance carriers are shifting from merely managing producer networks to leveraging distribution data for strategic competitive advantage.

Smart Glasses Transform Insurance Claims, Inspections

Smart glasses are standardizing insurance inspections through real-time documentation and AI-guided workflows that improve transparency and reduce claim processing delays.

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