Taylor Smith

Taylor Smith is the founder and president of Suite 200 Solutions.

The firm provides advisory services and market intelligence to claim executives, defense attorneys, technology providers and private equity.

Most Recent

Testimony as the Currency of P&C Claims

Mining the Rich Data in P&C Claims Testimony

By

Michael Okerlund

Property and casualty insurers that analyze testimony at scale will price risk more accurately than competitors relying on instinct alone.

All Articles

Close-up image of a hand holding a dark brown gavel and banging it against a table

We’re Losing Billions—Before We Ever Get to Court

By

The cultural instinct on the defense side to “hold back” our strongest arguments has become a billion-dollar blind spot for the insurance industry.

Gavel in front of judge signing papers

The Tripling of Verdict Size Post-COVID

By

An analysis of 11,000 P&C verdicts shows the power of granular data to make judgments fairer--shaping all the settlements that are based on those damage amounts.

A Man in Black Suit Reading a Contract

Are We Losing Our Negotiating Power?

By

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..

Purple and Pink Diamond on Blue Background

The Plaintiff Bar Is Winning in AI

By

If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.

Six Things

Insurance AI

The Underlying Question for Insurance AI

By Paul Carroll

The question is: When is good enough good enough? The answer depends on whether you see AI as a math/science problem or as a legal/regulatory one.

It Wasn't a Decision. It Was a Default.

There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work? 

1

The AI-Informed Homeowner Is Already Here

Homeowners are using AI to research coverage and compare policies before meeting agents, fundamentally reshaping the insurance buying process.

2

What Cyber Underwriting Is Missing

Cyber underwriting has become adept at measuring technology. The missing signal may be the condition of the organization responsible for keeping it secure.

3

Resting Heart Rate Reshapes Underwriting

Resting heart rate emerges as a powerful, underused mortality predictor that may outperform traditional underwriting metrics like cholesterol and BMI.

4

A Strategic Shift in Insurance Distribution

Insurance carriers are shifting from merely managing producer networks to leveraging distribution data for strategic competitive advantage.

5

Smart Glasses Transform Insurance Claims, Inspections

Smart glasses are standardizing insurance inspections through real-time documentation and AI-guided workflows that improve transparency and reduce claim processing delays.

6

ITL Recommends

Becoming a Frontier Insurer

By

ITL Partner: Majesco

Frontier Insurer

AI Won’t Fix the Agency. Re-architecting It Will

By

AI for Agencies Graphic

Mining the Rich Data in P&C Claims Testimony

By

Michael Okerlund

Testimony as the Currency of P&C Claims

MGAs Don't Have an AI Problem

By

MGAs Don't Have an AI Problem.

A Breakthrough for AI Agents on Claims

By

AI agents

5 Lessons Learned From NYC Flooding

By

Jonathan Jackson

Five Lessons Learned from NYC Flooding

Making AI Work in Commercial Submission Intake

By

Making AI Work in Commercial Submission Intake

R&W Insurance Deserves a Closer Look

By

Joseph Cosentino

R&W Insurance Gains