Shammi Thakur

Shammi Thakur is research director at MarkNtel Advisors.

He has over 15 years of experience in strategic market intelligence, industry forecasting, and competitive analytics, with a strong focus on the global insurance sector.

Most Recent

Telematics Drives Shift in Commercial Insurance

Shammi Thakur

Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.

Six Things

The Onset of 'Death by AI' Claims

By Paul Carroll

Gartner projects that there will be at least 2,000 legal claims of "death by AI" this year, as the complexities of AI adoption move to a new phase.

What the Insurtech Wave Missed

Fragmented producer data threatens to collapse AI ambitions unless the insurance industry addresses foundational infrastructure issues now.

Smile, You're on Camera

Streaming platforms and AI automation are dismantling cost barriers that kept independent insurance agents off television for decades.

Fragmented Systems Plague Insurance CX

The call center isn't a cost center. It's the moment of truth. And, despite investing billions in technology, insurers still fail customers when it matters most.

AI Transforms Workers Comp for Brokers

AI enables overwhelmed workers' comp brokers to shift from transactional quoting to strategic risk advisory relationships that employers increasingly demand.

Legacy Architecture Blocks Insurers' Agentic AI

Fragmented legacy systems block insurers from scaling agentic AI, creating operational fragility and risking distribution disintermediation.

Insurance AI Demands a New Trust Framework

The insurance industry's trust frameworks miss how algorithmic failures cascade across AI, human stewards, and systemic legitimacy.

ITL Recommends