Going Digital

Despite the disruption, the PwC Global Survey finds most insurers focused on doing what they already do, just via a different channel.

Ronald McDonald may still be smiling, but McDonald's has become a slow-motion wreck because it stopped innovating in a changing market.

Google dominates in customer experience, Amazon in supply chain, Apple in the experience and Facebook in community -- disruption is coming!

Tech firms routinely over-promise and under-deliver, but there is no magic bullet. Insurers must always do the hard work themselves.

The transformational journey needs sequenced milestones, requiring systematic supervision by a program management office (PMO).

Getting big-ticket projects approved can be hard. But there is also a cost to doing nothing. Every day of delay can be expensive.

The pace of change demands that companies try to become a Next-Gen Insurer, but research shows that very few are moving fast enough.

Pilot projects lull firms into thinking they're being nimble, but a more radical approach is needed -- as Pixar shows in a fascinating video.