Leadership
When Budget Cuts Hit CX Program
Even in the healthiest of economies, individual businesses may face budget cuts due to poor sales, expense increases or other factors. Oftentimes, one of the first places businesses look to tighten their purse strings is in marketing and customer experience. Here are some strategies to deal with budget cuts when they hit your customer experience […]
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True Value of Net Promoter Score
By Jon Picoult
Net Promoter Score has its fair share of critics, ...
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Popeye’s Chicken, IT And Insurance
By Chet Gladkowski
If you are in management, when was the last time t...
