Jon Picoult is the founder of Watermark Consulting, a customer experience advisory firm specializing in the financial services industry. As a consultant and keynote speaker, Picoult has worked with thousands of executives across some of the world’s foremost brands, helping companies capitalize on the power of loyalty — both in the marketplace and in the workplace. His insights have been featured in dozens of publications, including the Wall Street Journal, the New York Times, National Underwriter and Best’s Review.
Before founding Watermark, Picoult held senior executive roles at Fortune 100 companies — leading service, operations, technology, sales and marketing. Early in his career, he earned the distinction of becoming the youngest executive officer in the more than 150-year history of a leading, global financial services company.
Picoult received his A.B. in cognitive science from Princeton University and his M.B.A. in general management from Duke University.