Machine learning, social media and aerial imagery, relying on massive amounts of new data, can change the game on insurance fraud.
Insurance fraud has been around since, well, the beginning of insurance.
The ancient Greeks created a form of maritime insurance to indemnify against potential losses incurred with the sinking of a commercial ship in transit. It became a common scheme for the boat owner to hide the boat in a foreign port and collect the insurance money. Even in those early times, special investigators were hired to determine if the boat had indeed sunk.
Fast-forward to the present, and, for the last few decades, the industry has been using increasingly sophisticated technology to address fraud. Now, several technologies can change the game for detection.
For example, machine learning, social media and aerial imagery can all contribute. All generate and rely on massive amounts of data, including many new data sources. Whether we are talking about opportunistic fraud or organized crime rings – these technology areas provide terrific opportunities to combat fraud.
Of course, fraud may occur during the underwriting OR the claims process. When a person or business is applying for insurance, there is always the potential to purposely supply incorrect information to get a lower rate. On the claims side, fraud may occur at many points during the lifecycle. In the case of staged accidents, it is occurring even before the accident occurs.
So how is the advance of technology aiding in fraud detection today? First, let’s look at new data sources.
Rate evasion can be more easily spotted today due to the wide variety of new data sources that can provide checks on the information provided by a customer or agent. For example, for auto, it is easier to spot true garaging locations or identify if a vehicle has been in a flood. For property, there is a wealth of data about the current characteristics of the property.
See also: Identifying Fraud in Workers’ Comp
When it comes to machine learning, big data approaches with massive computing power and huge data sets can spot patterns and anomalies that it would be impossible for humans to spot – and do so with a lower rate of false positives. Social media has become a central tool for investigators and law enforcement, especially for workers’ comp fraud. We’ve all heard stories about individuals claiming disabling injuries then show up in Instagram pictures skiing or skydiving. The social media universe also yields a lot of information about connections between various individuals and businesses that can be mapped to identify fraud rings. Using aerial imagery, it becomes easier to compare before and after pictures of a property to determine if damage was caused by a particular weather event.
One of the biggest benefits of all this new capability is that technology allows fraud to be detected significantly earlier in a claim and with greater accuracy, so that Special Investigative Units (SIUs) and claims processes are more effective (compared with before, when SIUs or management found out about a fraud three to four weeks or longer after FNOL, by which point it was too late).
There is still much work to be done to find the right solution partners, integrate new solutions with existing systems and determine the optimum balance of technology and human expertise. But there is now greater potential to finally make significant headway in reducing fraud, especially the potential for earlier identification and more accurate outcomes. That’s what’s new and encouraging in this long-running battle!