The way forward is going to require both an operating model and a technology foundation redesign and redefinition. 

The 10 Providers That Matter Most And How They Stack Up

While claims technology has improved for decades, too little has been done to leverage it. It's time to move beyond document storage and into effective decision-making.

Embedded insurance is not only cutting costs but expanding the market for life, homeowners, auto, cyber and gig economy insurers.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Life settlement sellers rarely receive competing offers, leaving billions on the table while direct buyers capture the spread.

AI-enhanced fraud cases quadrupled in three years as fraudsters weaponize generative AI to overwhelm traditional carrier defenses.

The most important question in claims AI is not whether a model performs well on average. It is what happens when it does not.