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Insurance

Insurance Is Becoming Personalized, Right? Right?

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Insurers talk a lot about how they are using better data and AI to personalize treatment of customers, but a study finds that customers aren't feeling it.

ITL's weekly Six Things newsletter is curated by Editor-in-Chief Paul Carroll and features top articles from leading voices in risk and insurance. Each edition also includes Paul's insightful analysis of key trends.

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ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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Insurtech in Action: The ITL Demos

If a picture is worth a thousand words, a demo is worth a thousand slides in a PowerPoint. At a time when so many in insurance are sifting through the innovations in AI and other technologies, ITL is setting up a space where companies can share demos so potential users can see with their own eyes if an innovation might be a good fit. 

Let’s get beyond theory. Let’s get practical. 

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ITL Focus: Cyber

This Month's Focus Topic 

The first known cyber insurance policy was issued in 1997 through AIG — a $15 million coverage limit for internet-related risks at a time when many executives still weren't sure the internet would last. Nearly three decades later, cyber is one of the fastest-moving, most competitive lines in all of insurance.

The threat landscape has never been more complex. AI hasn't just raised the volume of attacks — it's sharpened them. Phishing emails that once announced themselves with broken English and implausible promises have given way to hyper-personalized, eerily convincing communications. Deepfakes are blurring the line between real and fabricated in ways that insurance policies haven't fully caught up with. And invoice fraud — one of the oldest scams in the book — is quietly surging, powered by social engineering that exploits LinkedIn connections, email thread histories, and the reluctance of junior employees to question a message that appears to come from the CEO.

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