John Markos

John Markos is senior vice president of client experience and growth at Patra.

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Insurance Agencies Shouldn't Panic About AI ROI

Insurance Agencies: Don't Panic on AI ROI

Insurance agencies investing in AI are seeing productivity gains but not yet revenue lifts—a predictable adoption phase, not a failure.

Six Things

When Sports and Insurance Mix (Badly)

By Paul Carroll

The rushed sale of the Lakers and impending unwinding of a sports empire that includes the Dodgers will bring scrutiny to insurers and, perhaps, rating agencies.

Winning on the AI Pilot Is the Easy Part

AI pilots often succeed technically but fail commercially because companies neglect to fund and staff the business case alongside the proof of concept.

Generic AI Stops Where Insurance Decisions Begin

Generic AI can summarize and extract data, but vertical AI is needed to provide the context and governance required by high-stakes decisions.

AI May Answer Correctly But Miss Context

AI can answer questions correctly yet still fail when it doesn't recognize task shifts, context, or consequences.

AI Lets Insurers Avoid Reserve Surprises

AI-enabled decision intelligence helps insurers integrate fragmented enterprise data before reserve surprises become $500 million problems.

'Non-AI' Is the New Solution for Compliance

As insurers race to deploy AI, the real competitive edge lies in building non-AI governance systems that ensure accountability and regulatory defensibility.

AI Can Help Fill Key Gap for Life Insurers

Life insurers carry decades-long risk locked in contracts they can't revise, yet lack systems to continuously test the assumptions beneath them.

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