Six Things: January 4, 2022 - Insurance Thought Leadership

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January 5, 2022

Six Things: January 4, 2022

Summary:

The Future of Work. Plus, 2022 resolutions to foster innovation; building a digital field of dreams; 3 keys to enhancing the customer experience; and more.

The Future of Work 

Paul Carroll, Editor-in-Chief of ITL

Some 20 years ago, I collaborated on a white paper with Bill Gates and other senior leaders at Microsoft on the future of work, to be the centerpiece of the annual gathering he held in those days for Fortune 500 CEOs at his home.

He framed a problem in a way that has stuck with me. It has yet to be solved — but that’s where you and your companies come in, as you take advantage of what we’ve all learned during the pandemic and map out new ways of working as we scope out a new normal.

The problem concerns focus — and how to get a lot more of it in our work lives.

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SIX THINGS

2022 Resolutions to Foster Innovation
by Stephen Applebaum and Alan Demers

Here are our top wishes for 2022 that will alleviate barriers to innovation and adoption and foster breakthroughs.

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Insurtech Trends for 2022
by Onno Bloemers, Jochem Davids and Robert Witteveen

We’re well past simplistic disruptive thinking, where startups would present themselves as the Uber of X.

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The Virtual Insurance Agent

Sponsored by Creative Virtual 

With conversational AI, insurance companies can deliver easier and more convenient digital support to customers, improve agent experience and productivity, and reduce contact center traffic.

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SAAS 3.0: Smarter, Faster, Better
by Ravi Krishnan

SaaS 3.0 is all about precision in what is used, what is stored and how it is managed. This precision will give insurers real competitive advantage.

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3 Keys to Enhancing Customer Experience
by Cesar Soliman and Himadri Sarkar

“We all know the experience of giving our information again and again at different stages of one call to one organization.”

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‘Accountability’ Is Not a 4-Letter Word
by Kevin Trokey

But “fail” is. And, to avoid failing, agents and brokers must reframe their approach to accountability so it isn’t seen as a negative.

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Building a Digital Field of Dreams
by Denise Garth

Can we design and build the insurance experiences that are meaningful for customers and the agents who serve them?

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Soft Landing, Headwinds and Rebound

Sponsored by Insurance Information Institute 

Paul Carroll Editor-in-Chief and Dr. Michel Leonard, CBE, head of the Triple-I’s Economics and Analytics Department, discuss the Triple-I’s latest Insurance Economics Outlook for Q4 2021 focusing on this year’s unusually wide range of growth and inflation forecasts and key performance indicators for the P&C industry in 2021

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MORE FROM ITL

December Focus: Smart Home

“Even before a commercial version of the internet browser was invented in the early 1990s, the rich, geeky types I dealt with in my travels at the Wall Street Journal were figuring out ways to wire their homes to ward off possible intruders.”

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Global Insurance Forum Experts Series  

Sponsored by International Insurance Society 

Over this six-part series, hear from industry leaders about building an innovation culture, leveraging data for success, and more.

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