Operational Efficiency

Major advancements in technology will make new analytics platforms more accessible to insurers, brokers and agencies of all sizes.

"Lean" techniques are historically associated with manufacturers but can do a lot to improve the business of brokers and risk managers.

Operations reports are a paradox: Business users ask for information, but what they need is advice. Here is how to help.

A technology triple threat—the Internet, databases and pervasive social media—make fighting fraud in workers' comp far easier and more effective.

The annual business interruption worksheet can be supplemented with information that generates a realistic look at risk -- and cuts premiums.

Fraud by doctors and medical groups can be teased out of the data -- in real time -- and can be thwarted.

Finally, CMS has recognized the Achilles heel of Medicare Set-Asides -- self-administration -- and done something about it.

A new generation of marketers is emerging that puts more funding into technology and people development, rather than doing more of the "old stuff."