Thoughts From an Insurance Millennial By Justin Peters In the first of a series of articles, the author lays out three creative ways to hire bright, young people into the insurance industry.
Does Everyone Want a Promotion? By Julie Winkle Giulioni In a word, no. That relieves pressures on managers worried about satisfying expectations but creates a host of other challenges.
A Method for Avoiding Group Think By Chunka Mui Have you ever been in a meeting where everyone else rallies around a position that is surely wrong? You likely went along.
Getting to 2020: Redefining the Culture (Part 3) By Mike Manes A house divided cannot stand? Not any more. You need to divide your house.
The Need to Be Open on Mental Illness By Joel Bosch Senior executives who suffer from depression -- like the author -- must lead the conversation in the workplace to reduce suicide.
How Leadership Will Look in 20 Years By Rick Smith Leaders will emphasize asking the right questions, not on getting the answers right -- after all, Google will have all the answers.
4 Things a Leader Must Do in a Crisis By Rick Smith For one thing, leaders should come up with the greatest possible estimate of the fallout -- then triple it.
3-Point Plan for an Innovation Portfolio By Chunka Mui The challenge is that organizations are overwhelmed with more ideas than they can sort out, much less pursue.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.