"I read everything. Just to get diverse perspectives. I try to read for 2 hours in the morning, and then finish my day with more reading whenever I can."That really struck me. Every morning, the day-to-day minutiae of email, texts and news sound bites all conspire to rip our attention apart. Yet here's this very busy leader of a $3 billion company who still manages to schedule time for quiet, concentrated, contemplative reading. Every morning. Every night. I have no more excuses. See also: Future of Digital Transformation And there were more equally moving insights about leading change. I put six of them into this infographic: Why the urgency? Financial services and insurance -- industries that are built not on tangible products, but on customer trust -- are among the industries that are bracing for the most significant change. The shift from product-centricity to customer-centricity is now tablestakes. With a supercomputer in every pocket, and the impending explosion of IoT data, digital upstarts are vying to become the next Amazon Prime of insurance that's personalized, on-demand and mobile-first. How are you driving change? What are your secrets of success? Please share. See also: 4 Rules for Digital Transformation Thanks so much to everyone who attended the Exec Summit!
Digital Transformation: How the CEO Thinks
With a supercomputer in every pocket and IoT data exploding, the shift from product-centricity to customer-centricity is now tablestakes.