Claims

Work comp claims operations have become a key part of the customer value proposition, so it's crucial to analyze them the right way.

Although the adjuster role has evolved in ways that hurt policyholders, there are five ways that you can shape the process in your favor.

Metrics are great, but only if they're the right numbers, based on the right goals, and aren't distorted by the time they reach the daily staff.

FEMA, in particular, is starting to use data following disasters in ways that can provide valuable lessons for insurers handling claims.

With property claims, the assumption is: Submit your invoices, and your insurer sends you a check. If only the process were that simple.

It is now possible to make the claims process virtual -- and monitor all your vendors from a dashboard in your beach house or on your boat.

Survey finds little training for adjusters and an emphasis on discounts from healthcare providers rather than on the care of injured workers.

In handling workers' comp claims, the first rule is, essentially, "If it ain't written down, it didn't happen."