Thomas Gay

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When clients feel that their provider is very engaged, 98% provide referrals to their advisers during the course of a year.

Building tight relationships with clients by staying in touch personally is easy and is the best offense against today's wave of disrupters.

Social marketing and social selling may be all the rage -- but they don't lend themselves to insurance.

While autonomous cars have made real progress lately, there's no reason to pay any attention to Musk's tease for a robotaxi announcement in August.

With climate change increasing risk, GIS allows for accurate risk assessment that goes even deeper than ZIP code level.

Michael Reilly, a managing director at Accenture, says underwriters only actually underwrite for 30% of their day -- but can soon get to 60%.

Businesses need to protect their people and property with continuity planning, increased security and, perhaps, relocation of inventory.

AI not only encourages safer driving but also provides a route to transparent and accurate risk assessment, for fairer underwriting. 

The use of generative AI for coding for in-house applications is set to be the next big thing in 2024.

The transformation of RGA's data and analytics operations offers a potential blueprint.