Jeffrey Brown

Jeffrey Brown is president at VPay, a leading turnkey claim payments platform focused on the property and casualty, workers’ compensation, healthcare and warranty industries.

Most Recent

Focus on Evolution, Not a Revolution

Jeffrey Brown

Focusing on a technical evolution rather than holding out for revolution, with claim processing at the center, will position insurers better.

Six Things

What Insurance Can (and Should) Be

By Paul Carroll

Beginning as an agency offering insurance for classic wooden boats, Hagerty has become a behemoth that offers lessons for other agencies and carriers.

The Infrastructure Time Bomb

Legacy infrastructure systems face critical tolerance thresholds as climate change and urbanization exceed original design parameters.

How to Build an Insurance Innovation Culture

Insurance companies must shift from innovation rhetoric to structural accountability, engaging all employees rather than isolated innovation teams.

A New Path for Insurance Transformation

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.