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The Experience/Efficiency Paradox

By

Rory Yates

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
A Turning Point for Offshore Wind

By

Adam Reed

The scale and scope of the global offshore wind rollout is epic but needs to be fast-tracked by financial institutions, corporates and governments.
Emerging Technologies That Streamline Claims

By

Vince Cole

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.
How to Plan for Armed Intruders

By

Eric Spacek

Mass shootings have people scared, and they want action. Here are four ways organizations can make their facilities more secure.

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A woman touching the screen at a self checkout stand in a store with two avocados sitting on the scale

The Experience/Efficiency Paradox

Rory Yates

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

A multitude of windmills from a distance set against a sunset

A Turning Point for Offshore Wind

Adam Reed

The scale and scope of the global offshore wind rollout is epic but needs to be fast-tracked by financial institutions, corporates and governments.

Hundreds of blue, pink, orange, and yellow dots in a spiral shape against a grey-ish blue background

Emerging Technologies That Streamline Claims

Vince Cole

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

Two security cameras at the top right of a dark grey wall

How to Plan for Armed Intruders

Eric Spacek

Mass shootings have people scared, and they want action. Here are four ways organizations can make their facilities more secure.

A neon green outline of a city with buildings and also interconnected date lines all set against a black background

Cyber Insurance at Inflection Point

Mario Vitale

What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.

Neon yellow arrows pointing to the right against a dark and red lit up background

Continuous Improvement Comes to Insurance

Tom Bobrowski

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

A large green computer chip against a black background

A Rush of Cyber Attacks in Australia

Delilah Schwartz

The attacks show how the nation is broadly unprepared -- but also how a series of tools could have prevented or at least mitigated the attacks.

Six Things

The Crisis in Flood Insurance

Paul Carroll

We may finally see consumers start to change their behaviors, either leaving risky areas or fortifying their homes and businesses.

A black car and a silver car on the road with the background blurred

A Secret Weapon Against Claims Inflation

Ben Zatlin

An active, efficient accident management program can save hundreds of dollars per claim and potentially cut days off a claim’s cycle time.

White robotic hand against a dark blue-ish gray background holding up a projection of a blue light with rings around it

5 Ways Generative AI Will Transform Claims

Jeff Gurtcheff

Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.

A man in a suit holding a briefcase and an umbrella standing in the ocean under a cloudy sky

Learning From Failure

Michael de Waal

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!

Three people smiling while sitting at a table with tablets and paperwork

A Relentless Focus on Customer Care

Troy Stewart

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Three people sitting at a table and one person standing, and they're all talking; there are papers and a laptop on the table and behind the people is a black wall with post-it notes covering it

Always Be Data Segmenting

Marty Ellingsworth

Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.

A Rush of Cyber Attacks in Australia

Delilah Schwartz

The attacks show how the nation is broadly unprepared -- but also how a series of tools could have prevented or at least mitigated the attacks. 

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ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: Resilience & Sustainability

This Month's Focus Topic

"No insurance, no finance. No finance, no project. No project, no transition."

Alex Wittenberg, a partner at Oliver Wyman, says that phrase governs the transition from fossil fuels to a clean energy economy. By now, everyone acknowledges that the transition is under way, but it has to begin with insurance.

And the insurance piece of the puzzle can be so very complicated.

Think about an offshore wind farm. The turbines have to be erected under difficult conditions. The mast may stick 260 meters out of the water. Each blade can be 100 meters long, so the rotor can be 220 meters long.

Wind turbines are huge, powerful, complex machines, and it's hard for insurers to find the technical expertise to fully understand them -- there are few enough experts, and the field is new enough that the experts want to be on the front lines, innovating. Adding to the complications: Installations are tailored to their environment, so even if you can figure out all the technical issues on one project, you can't just apply that learning across the board.

There is, of course, limited historical data, given how innovative these projects are... and the technical issues are just the start.

Global Innovation Awards