When the pandemic hit, the world didn't have a choice: Everyone who could work from home worked from home. The question was whether the trend would last.
In today’s complex risk landscape, spreadsheets can no longer carry their weight. They create administrative burdens and introduce the possibility of human error.
Most insurers focus too much on the technical issues related to data and too little on the more strategic aspects, especially on embedding analytics into workflows.
Investments in digital, AI and connected world technologies remain top priorities for insurers, but they are being strategic about how they accelerate certain technologies.
One challenge is recognizing this might be the greatest time ever to recruit people, because 70% of employed individuals say they need a second income to make ends meet.