Rahul Kumar

Rahul Kumar is general manager and vice president of financial services and insurance at Talkdesk.

Most Recent

AI, Culture Can Reduce Insurance Agent Burnout

Rahul Kumar

With over half of frontline insurance agents facing burnout, insurers embrace AI technology and cultural reforms.

Six Things

The Shocking Cost of Litigation Funding

By Paul Carroll

A new analysis finds that third-party litigation funding could cost commercial insurers as much as $10 billion a year. Plus, teen drivers and the end of AOL.

The New Insurance Landscape in 2025

AI is shifting into higher gear, transforming insurers from product providers to real-time risk managers.

Lemonade's Marketing Genius

Turns out radical honesty, black-and-pink cartoons, and frictionless UX are more disruptive than massive ad spending. Lemonade made “boring” brilliant.

3 Key Steps for Climate Risks

83% of insurers view predictive analytics as "very critical" for the future of underwriting, but just 27% say they have the necessary capabilities. 

Hydrogen: Opportunities, Uses, Risks in the Energy Transition

The surge in hydrogen projects drives insurance market growth to $3 billion by 2030 amid escalating risk management challenges.

P&C Insurance Has a Payments Problem...

...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.

How AI Is Reshaping Risk Management

While AI drives insurance transformation, legacy systems and talent gaps challenge insurers seeking to unlock its potential.

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PE Is Reinventing Life Insurance

Insurance Thought Leadership

Strategic Priorities 2025: A New Operating Business Foundation for the New Era of Insurance

ITL Partner: Majesco