Rahul Kumar

Rahul Kumar is the vice president and general manager of financial services and insurance for Talkdesk.

Most Recent

AI Agents Transform Buying Behavior in Financial Services

Agentic commerce is transforming financial services as AI agents evaluate products. Institutions must now compete for algorithmic visibility.

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AI, Culture Can Reduce Insurance Agent Burnout

Rahul Kumar

With over half of frontline insurance agents facing burnout, insurers embrace AI technology and cultural reforms.

Six Things

Is the 53-Year Oil Crisis Over?

By Paul Carroll

Even as negotiations on Iran remain muddled, the war shows the world has become resilient to oil shocks. The implications could be profound.

The AI Measurement Gap Nobody Talks About

The most dangerous AI failures occur when institutions trust systems completely while they quietly produce wrong outcomes.

Insurance's FNOL Blind Spot Costs Billions

First Notice of Loss has evolved into insurance's most fraught moment for fraud, yet carriers treat it merely as administrative intake.

The Key Question Insurance RFPs Miss

Carriers focus requests for proposals (RFPs) on technical capabilities but fail to understand whether a technology vendor will be a good partner.

Insurers Use AI to Combat Rising Fraud

Insurers are deploying AI to combat increasingly sophisticated fraud schemes, but detection still hinges on fundamental prevention and deterrence strategies.

How Agents Can Maximize Their Tech Stack

Independent agencies' biggest challenge isn't choosing or installing technology—it's getting the most from tools they already have.

Quantum Computing for Insurance Still Years Away

Quantum computing holds promise for complex financial modeling, but current technology is limited by noise and qubit count.

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Why Insurance AI Pilots Fail - And How to Scale