Claims

Gen Z's demand for instant digital experiences is forcing insurers to modernize claims payments or risk losing policyholders.

Chief claims officers must transform their departments into AI-native ground-truth engines or risk becoming the bottleneck in enterprise transformation.

AI in claims is no longer about what the technology can do but what insurers should let it do autonomously.

Claims adjusters report the highest AI dissatisfaction rates across all occupations, but poor implementation—not the technology—is to blame.

With fewer adjusters entering the field and claims growing more complex, AI offers capacity without replacing the human judgment insurers need most.

AI-generated claim summaries gain investigator trust only when findings trace back to original evidence and survive expert scrutiny.

Rising deductibles are shifting more storm damage costs to property owners, creating a gap between coverage and affordable recovery.

The insurance industry's data problem isn't scarcity — it's the inability to confidently compare claims benchmarks across different sources and populations.