Michael Costonis

There are some basic capabilities that customers expect from their insurers—and insurers generally fall flat.

Home-improvement chains realize they are actually media companies -- and it's time that insurers learned the same lessons.

Many insurers are focused on how to innovate, but most do not have a stable, cost-efficient core to support and fund their innovation efforts. 

...everything in the world around it has. Insurers cannot afford to be complacent when disruption has upended other industries.

Many insurers still struggle to even provide real omnichannel customer service, or offer timely and transparent claims settlement.

Auto insurers have every reason to be concerned about their future growth and profitability.

Insurers often fail to embrace the cloud for three reasons — and all three reasons are fallacious.

New technologies like blockchain, AI and the IoT offer insurers a better way to engage customers. One crucial enabler? The cloud.

Insurers often overlook the fact that the cloud is an essential component of a successful digital strategy.

Many insurers shun cloud computing because they believe they can’t recover their sunk costs in IT infrastructure. This is not correct.

Fallacies include the belief that lifting and shifting applications to the cloud does not work and that sunk costs are unrecoverable.

If claims and procurement looked beyond their siloed tactical practices and collaborated, they could make critical improvements.

Along with more sophisticated technology comes increasing compliance risks related to privacy, cyber risk and the use of digital channels.

Platform-based ecosystems can enable personalized, real-time outcomes—including offerings beyond insurance—on a massive scale.

77% of customers are willing to provide usage and behavior data in exchange for lower premiums or tailored coverage recommendations.

An Accenture survey finds low interest in technology among independent agents, which could impede their ability to provide exceptional service.