Andrew Cassel

Andrew Cassel is VP of data and analytics at <a href="https://www.vertafore.com/">Vertafore</a>

Most Recent

5 Ways AI Helps on Client Service

By scaling AI implementation, agencies can not only keep pace with peers but also offer innovative solutions that give them a competitive advantage.

Six Things

How Gen AI Can Help Shape Strategy

By Paul Carroll

At any level of setting strategy, from the boardroom to the one-person agency, generative AI can bring assumptions to the surface, helping you see what NOT to do.

Can Frontier AI Outdo the Top MBAs?

Frontier AI models score 88% on MBA-level business cases, but that measures match against known answers, not judgment on open decisions.

Are We Really 'Trusted Risk Advisors'?

The test is the client file. Is it just information about transactions, or does it provide a full picture of the client's business?

AI Voice Agents Transform Lead Calling

AI can contact leads much faster than a human workforce can, boosting sales, but a small error rate in managing the AI can lead to serious problems.

Automation Helps Claims Teams Handle Surges

Hurricane Isaias shows how quickly claims surge after quiet periods, straining leaner teams to review complex restoration invoices thoroughly.

What If AI Underwriting Gets It Wrong?

AI-driven underwriting may bind policies faster, but post-bind corrections can erode the collateral backing premium finance loans.

How to Use Social Media Intelligence in Claims

Social media intelligence in claims now hinges on authenticated documentation and defensible collection methods, not just finding damaging posts.

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