Andrew Cassel

Andrew Cassel is VP of data and analytics at <a href="https://www.vertafore.com/">Vertafore</a>

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5 Ways AI Helps on Client Service

By scaling AI implementation, agencies can not only keep pace with peers but also offer innovative solutions that give them a competitive advantage.

Six Things

World Cup's First Star — and a Pointer for Insurers

By Paul Carroll

While soccer fans are in a frenzy about the early results from the World Cup, the off-field action offers a suggestion for all businesses, including in the insurance industry.

How Insurers Should Use AI’s New Capacity

Instead of mass layoffs, companies must contemplate what to do with AI's new capacity by redirecting employees to focus on more meaningful tasks.

The False Positives From Insurance AI

AI speeds insurance workflows but can create undue confidence when incomplete risk data and weak processes remain unaddressed.

The Case for a Personal Digital Bodyguard

As cybercrime hits $21 billion, personal cyber insurance must pivot from reactive coverage to proactive protection.

The Blind Spot in AI-Driven Loss Prevention

Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.

When Operations Becomes Marketing

The AIs deciding whether to recommend your company aren't reading your brand guidelines. They're evaluating your operational reality.

Auto Claims Modernization Needs Better Data

Billions spent on digital claims technology can't overcome fragmented vehicle data that continues driving operational leakage and fraud.

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Why Insurance AI Pilots Fail - And How to Scale