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ITL's weekly Six Things newsletter is curated by Editor-in-Chief Paul Carroll and features top articles from leading voices in risk and insurance. Each edition also includes Paul's insightful analysis of key trends.
ITL On Demand
ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.
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ITL Focus: Customer Experience
This Month's Focus Topic
 | Since the dawn of the Insurtech movement a decade-plus ago, we’ve had three waves of innovation concerning the customer experience. The first was based on the fear of being “Amazoned.” Insurers looked at the company’s One-Click capability and general ease-of-use, then stared in dismay at all the forms that were required in insurance, at the legalese in the lengthy contracts, at the lengthy back-and-forths. Insurers worried that some tech giant could do a cannonball in insurance and displace the incumbents as Amazon had done to so many traditional retailers, so they tried hard to become friendlier to the customer.
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ITL Partners
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From Our Partners
NAVIGATING INSURTECH GROWTH OPPORTUNITIES
From Trust to Technology: The Tipping Point for Insurance Customers
Looking beyond BMI in modern life insurance
Growth, Relevance, Resilience for Insurers
Human-Centered Mission Drive: What Insurers Can Learn from the Hospitality Field
By ITL Partner: International Insurance Society
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