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'Intelligent Ingestion': Time to Truly Go Digital

By

Michael Reilly

The industry kids itself about having gone paperless. In fact, we still use the same processes we used in the 17th century. It's time for a change.
Specialty Markets Must Digitize

By

Cam Serigne

Specialty markets have fallen behind the pack on innovation, and many markets are threatened. But they don't have to be.
Mitigating Chronic Pain in Workers’ Comp

By

Annu Navani

Five key practices for a patient-centered approach are most effective in mitigating potential chronic pain issues in workers’ compensation.
The Flaws in Employer-Sponsored Health Insurance

By

Eric Calciano

More employers are shifting toward custom health plan solutions to reduce costs while improving benefits for employees.

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Life Insurance Digitalized

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Drive smart cost decisions and win in uncertain times

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ITL Partner: Majesco

Majesco’s new research delivers a roadmap for leaders to better understand, invest and act on new ways to stay competitive, relevant and grow their business for the future.

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From Startup to Market Leader – The Journey of PURE Insurance

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PURE Insurance and OneShield share strategies for future-proofing insurance technology in their eBook resulting from a 17-year partnership. From Startup to Market Leader offers guidance for insurance startups and carriers seeking growth and transformation.

Man at a desk with a computer open and typing on a keyboard with a green mug of coffee in front of him

Specialty Markets Must Digitize

Cam Serigne

Specialty markets have fallen behind the pack on innovation, and many markets are threatened. But they don't have to be.

A doctor in green scrubs touching a patient's back while she shows him where the spot hurts

Mitigating Chronic Pain in Workers’ Comp

Annu Navani

Five key practices for a patient-centered approach are most effective in mitigating potential chronic pain issues in workers’ compensation.

Skyscrapers against a dark blue sky with a cyber circle in the background

'Intelligent Ingestion': Time to Truly Go Digital

Michael Reilly

The industry kids itself about having gone paperless. In fact, we still use the same processes we used in the 17th century. It's time for a change.

Six Things

A Dire New Warning on Climate

Paul Carroll

A report projects that within five years the world will surpass the temperature threshold that we hoped to stay within for the next 25 years.

Water with ripples dark and showing a reflection

U.S. Is Ready for Parametric Flood Insurance

Mark Hara

The insurance and wider markets have created the perfect conditions for parametric insurance to grow.

An analog clock set to seven o'clock against a half pink and half blue background

Managing to the Minute

Tom Bobrowski

Fittingly, this may be the shortest column in the history of ITL.

Blue photo showing cyber with binary code

Steps to Mitigate Cyber Risk

Lewis Guignard

Yoshifumi Yamamoto

Insurers' traditional methods--enforcing limits on coverage and capacity, raising premiums and seeking reinsurance--are no longer adequate.

A view of tall buildings from across the water while the sun is setting

A New Approach to Property Resilience

Erin Ashley

Despite the up-front costs, resilience must now be part of the entire property lifecycle -- from acquisition, to operations, to liquidation.

A group of people standing around tablets at an office table while talking and drinking coffee in mugs

Your Culture Must Engage Your Customers

Denise Garth

Insurers now wear their culture on their sleeves. They show whether they care about their customers by the ease of the customer journey.

White artificial intelligence robot touching a projected blue screen

How AI-Powered Contact Centers Elevate CX

Bhavana Rana

AI is letting insurers simplify the customer journey, removing friction points and driving customer loyalty.

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ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: Customer Experience

This Month's Focus Topic

When I think of the customer experience, I imagine a warm handshake or smile from someone I'm dealing with, empathy about my concerns, expertise, etc., but two experts I spoke to recently say I'm greatly overstating the importance of the softer side. They say the key for customers these days is simple: They want speed.

Fast. Faster. Fastest.

Jay Baer, long a guru on the customer experience, says speed is almost as important to consumers these days as price. David Samuels, chief commercial officer at Pie Insurance, a startup that initially focused on workers' comp for small businesses and recently added commercial auto, says the company draws on some 18 to 20 data sources and has built algorithms that let it make decisions automatically on more than half the submissions it receives. A spokeswoman says decisions are made automatically for 73% of class codes.

ITL READER SURVEY

'Intelligent Ingestion': Time to Truly Go Digital

Specialty Markets Must Digitize

Mitigating Chronic Pain in Workers’ Comp

The Flaws in Employer-Sponsored Health Insurance

ITL Recommends

Life Insurance Digitalized

Fund the Future

Game-Changing Strategic Priorities Redefining Market Leaders

Reinventing Insurance with Generative AI

From Startup to Market Leader – The Journey of PURE Insurance

Specialty Markets Must Digitize

Mitigating Chronic Pain in Workers’ Comp

'Intelligent Ingestion': Time to Truly Go Digital

Six Things

A Dire New Warning on Climate

U.S. Is Ready for Parametric Flood Insurance

Managing to the Minute

Steps to Mitigate Cyber Risk

A New Approach to Property Resilience

Your Culture Must Engage Your Customers

How AI-Powered Contact Centers Elevate CX

Subscribe to Six Things Today!

Subscribe to Six Things Today!

ITL On Demand

ITL Focus: Customer Experience

This Month's Focus Topic

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