3 Tips for Increasing Customer Engagement

How to attract and service customers 100% digitally (during and after the pandemic)

Customers are rushing to embrace the digital space. Is your business prepared?

Even before the pandemic, insurance customers were moving to digital channels and demanding the kind of smooth experience they get with Google and Amazon. With customers demanding new types of interactions and agencies and companies needing to increase leads in a world that’s gone from face-to-face to zoom, technology doesn’t have to be intimidating.

Watch this complimentary webinar to learn how to:

understand your customers’ expectations

expand the ways you connect

streamline your communication channels

attract and service customers digitally

Date: October 9, 2020

Time: 12:00 pm EDT

View on Demand

About the Speakers

Paul Carroll

Paul Carroll is the editor-in-chief of Insurance Thought Leadership.

He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.

Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.

Kyle Henrie

Kyle Henrie is the Regional Director of Sales responsible for increasing Podium’s presence in the insurance industry. He started his sales career as a door to door sales representative selling home automation systems, where he quickly fell in love with sales. He is passionate about helping business owners find new ways to grow their business, and provide a better experience to their customers. When Kyle isn’t working you can find him slowly walking through his neighborhood with his bulldog, hiking with his wife in the mountains surrounding their home in Utah, or watering his many house plants.

Joseph Jenkins

Joseph Jenkins is the Director of Professional Services at Podium. He is motivated to use his occupation to make an impact. He started his career cleaning hotel rooms in rural New Mexico and was able to gain unique insights that gave him confidence to pitch the owner on letting him create and lead a marketing campaign for the hotel. Over time the campaign grew to include all other businesses in that city and the city itself. Through hard work, creativity, process mastery, & grit, he has learned enough to be successful in significant roles at companies from a hotel in New Mexico to PepsiCo and Union Pacific.