August 2026 ITL FOCUS: Operational Efficiency

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Operational Efficiency

FROM THE EDITOR

The first aerial photograph was taken in 1858, from a hot air balloon floating over Paris. That breakthrough is now making the insurance industry considerably more efficient.

For the century and a half following that pioneering flight, the insurance industry assessed properties the same old way — one at a time, up close, by hand. Today, a single plane pass over a storm-damaged area can give an insurer an initial assessment that sets up all the ensuing work on claims to be faster, smarter and less expensive.

As part of our emphasis on the massive opportunities for operational efficiency in insurance, we focus on aerial imagery this month. To understand how far the technology has come — and how much further it can go — we turned to Patrick Gill, senior VP and general manager of insurance & commercial solutions at Eagleview, which has spent two decades flying proprietary camera technology over the U.S. and Canada.

Gill is candid about where the industry stands today: smarter than it was three years ago but still in an in-between state. The real transformation lies just ahead — in the shift from static snapshots to continuous change detection at scale. A roof slowly degrading. A tree creeping toward a structure. Defensible wildfire space opening up.

These are the kinds of signals that will eventually reshape not just claims but underwriting itself.

 
 

Radical Efficiencies in Insurance

Paul Carroll

The insurance industry has long operated in a paper-driven, inefficient way, with only about 60 cents of every premium dollar going out in claims. Improving operational efficiency could help get more people insured while reducing costs—which is why operational efficiency is a topic every year for ITL Focus. How does Eagleview's technology make the claims process for property insurance more efficient than it has been historically?

Patrick Gill

Eagleview has been in existence for a couple of decades. In the insurance space, at our core, we're an aerial imagery company. We're flying airplanes with proprietary camera technology over the entire U.S. and large parts of Canada on a regular basis. We capture high-resolution imagery both with orthogonal—so, top-down views—as well as views from each 45-degree angle. This enables us to build 3D models of properties. From that, you can extract measurements, study the roof condition, and analyze other attributes of a property.

read the full interview >

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MORE FROM OUR SPONSOR

Radical Efficiencies in Insurance

Sponsored by Eagleview

AI gives insurers the property intelligence they need to make better decisions before work begins.
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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

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