Radical Prediction on Future Tech Leaders

In five years, the premier insurance technology providers will be Aon, Marsh, Munich Re, Swiss Re and Allianz.

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In five years, the premier insurance technology providers will be Aon, Marsh, Munich Re, Swiss Re and Allianz. This is a fairly radical statement to make, but it is not made without evidence and support. The following five announcements lead me to this conclusion:
  • Aon announced it has agreed to acquire insurtech startup CoverWallet in a bid to boost its presence in the growing digital insurance market for small and medium-sized business customers.
  • Marsh launched workers' comp analytics platform Blue[i] Claims, which leverages advanced, anonymized benchmarking capabilities to allow clients to do such things as craft targeted safety programs, identify complex claims early, expedite the closeout of legacy claims to reduce balance sheet liabilities and improve collaboration with claims administrators.
  • Munich Re’s data analytics initiative Aqualytix combines an insurer’s portfolio data with external sources to analyze water-main damage. Using machine learning, experts can identify the risk drivers for individual buildings and predict the losses for the coming year.
  • Swiss Re Corporate Solutions’ Innovative Risk Solutions team has launched a digital parametric natural catastrophe platform in the U.S. for the small and medium-sized enterprise (SME) market, called Parametric Online Platform (POP) Storm.
  • Allianz SE and its subsidiary Syncier partnered with Microsoft to offer ABS Enterprise Edition to insurance providers as a service. This insurance platform will benefit customers by reducing costs and centralizing their insurance portfolio management.
Obviously, one announcement does not make these companies into premier technology solution providers. But a quick web search of the organizations will reveal other announcements and offerings, so this is not a one-time thing. What makes a premier insurance technology provider? It includes a focus on delivering business value, a keen understanding of what customers will need over the coming years and a quick time to decision to deliver solutions. So, the above companies appear to have the makings! See also: 5 Emerging Trends for Insurance in 2020   This past July, I wrote a blog titled The Reinsurers Are Coming – And It Might Not Be How You Expected. The blog cautioned primary insurers against being complacent about who their competitors are. This blog is taking the same stance with traditional technology providers that have kept their eyes focused on the same set of competitors they have had for eons, believing that, once you have established a beachhead, your customers will always keep you there. So, tech providers, be alert! The future may not be what you expected, either! Isn’t this a wondrous time to be in the insurance industry? It has been said that, in the digital age, every company is a technology company. These insurance leaders are taking that notion to the next level by becoming providers of technology solutions to others in the industry. Bold organizations are not letting traditional definitions of where they fit into the insurance ecosystem hold them back from delivering business value in new ways. Insurers and technology providers that are holding onto traditional roles are putting themselves at risk of falling far behind in a market looking for differentiation.

Karen Pauli

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Karen Pauli

Karen Pauli is a former principal at SMA. She has comprehensive knowledge about how technology can drive improved results, innovation and transformation. She has worked with insurers and technology providers to reimagine processes and procedures to change business outcomes and support evolving business models.

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