Do consumers view insurance agents as they do doctors, attorneys, accountants or perhaps clergy members? Almost certainly not.
As it is every year, March is Ethics Awareness Month for the insurance industry. Click here
for my March 2017 article on this, though the poll I cite does not appear to have been updated for recent public opinion about the insurance industry. The CPCU Society usually leads the way on this, and you can get more information here
. I wrote about the CPCU code of ethics in an article I called “The 7 Habits of Insurance Professionals
Those who view insurance as a career rather than a job probably think of themselves as professionals. As to what specifically constitutes a “professional,” here are some criteria from Ron Horn in an old CPCU text:
7 Characteristics of a Profession
Source: “On Professions, Professionals, and Professional Ethics”
- Commitment to high ethical standards
- Prevailing attitude of altruism
- Mandatory educational preparation
- Mandatory continuing education
- Formal association or society available
- Independence to make decisions
- Public recognition as a profession
by Ronald C. Horn
Based on these criteria, someone CAN be a “professional” in the insurance industry. The biggest stumbling block might be #7 above. Does the typical consumer view, for example, the typical insurance agent as a “professional” akin to their perception of a doctor, attorney, accountant or perhaps clergy member? The answer is almost certainly a resounding “No”… until their insurance claim is denied. At that time, the plaintiff will almost assuredly try to convince a judge or jury that the agent owed a higher standard of care as a professional in his or her field.
See also: Will Insurance Ever See a ‘Killer App’?
So, how do we begin the process of changing this unprofessional view of our industry, aside from voicing our displeasure with the incessant price-focused shilling that passes for advertising that dominates the media?
The above was largely excerpted from my coming book “When Words Collide: Resolving Insurance Coverage and Claims Disputes.”