Brenna Johnson

Brenna Johnson is senior vice president, product management, at EZLynx.

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How Agents Can Maximize Their Tech Stack

Independent agencies' biggest challenge isn't choosing or installing technology—it's getting the most from tools they already have.

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Man Wearing Black Sweater Using Silver Macbook In Office Setting

How Agents Can Thrive With Leaner Teams

Brenna Johnson

Facing a worker shortage, independent insurance agencies must leverage technology to maximize efficiency with leaner teams.

Technology Transforms Independent Insurance Agencies

Brenna Johnson

Independent insurance agencies are adopting digital payment, renewal and reporting technologies to streamline operations.

Six Things

World Cup's First Star — and a Pointer for Insurers

By Paul Carroll

While soccer fans are in a frenzy about the early results from the World Cup, the off-field action offers a suggestion for all businesses, including in the insurance industry.

How Insurers Should Use AI’s New Capacity

Instead of mass layoffs, companies must contemplate what to do with AI's new capacity by redirecting employees to focus on more meaningful tasks.

The False Positives From Insurance AI

AI speeds insurance workflows but can create undue confidence when incomplete risk data and weak processes remain unaddressed.

The Case for a Personal Digital Bodyguard

As cybercrime hits $21 billion, personal cyber insurance must pivot from reactive coverage to proactive protection.

The Blind Spot in AI-Driven Loss Prevention

Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.

When Operations Becomes Marketing

The AIs deciding whether to recommend your company aren't reading your brand guidelines. They're evaluating your operational reality.

Auto Claims Modernization Needs Better Data

Billions spent on digital claims technology can't overcome fragmented vehicle data that continues driving operational leakage and fraud.

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Why Insurance AI Pilots Fail - And How to Scale