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October 13, 2020

How COVID Alters Claims Patterns

Summary:

Claims in some lines, such as entertainment insurance, have surged, while traditional property and liability claims have been subdued.

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Claims trends and risk exposures are likely to evolve in both the mid- and long-term as a result of the COVID-19 pandemic. With the reduction in economic activity during lockdown phases, traditional property and liability claims have been subdued, most notably in the aviation and cargo sector, but also in many other industries, with fewer accidents at work, on the roads and in public spaces, according to a new report COVID-19 – Changing Claims Patterns from Allianz Global Corporate & Specialty (AGCS).

Estimates vary, but the insurance industry is currently expected to pay claims related to the pandemic of as much as $110 billion in 2020, according to Lloyd’s. AGCS alone has reserved about €488 million ($571 million) for expected COVID-19 claims, especially for the cancellation of live events and the disruption of movie or film productions in the entertainment industry. 

Surged and subdued

We have seen claims in some lines of business, such as entertainment insurance, surge during COVID-19, while traditional property and liability claims have been subdued during lockdown periods. There is still the potential for claims to occur as factories and businesses restart after periods of hibernation, and given the longer development patterns for third-party claims in casualty lines.

Claims notifications from motor accidents, slips and falls or workplace injuries slowed as more people stayed at home, and with the temporary closure of many shops, airports and businesses during lockdowns across the world. AGCS also noticed a positive impact on U.S. claims settlement from the suspension of courts and trials. 

Some claimants and plaintiffs have been more open to negotiating settlements out of court rather than opting to wait a long time until their case is scheduled – a trend also highlighted in another recent AGCS publication on liability loss trends. In general, claims activity is likely to pick up again following resumption of economic activity.

Property/business interruption 

Property damage claims were not significantly affected by COVID-19, as loss drivers such as weather are not correlated. However, as production lines restart and ramp up, there is risk of machinery breakdown and damage and even fire and explosion. With fewer people potentially onsite, inspections and maintenance may be delayed or loss incidents such as a fire or escape of water may be noticed too late, increasing the severity of damage. 

COVID-19 has caused business closures and disruptions globally – which often may not be covered in the absence of physical damage as a trigger of coverage. However, the pandemic has affected the settlement of standard business interruption (BI) claims in different ways. On one hand, factories in hibernation will not produce large BI claims, as many manufacturers, their and suppliers either shut down or scale back production. When a U.S. automotive supplier was hit by a tornado in the spring, the resulting business interruption loss was lower than it would have been during normal operations. Conversely, containment measures during lockdowns can lead to longer and more costly disruptions as access restrictions prevent effective loss mitigation and prolong the reinstatement period, as a fire and explosion at a chemical plant in South Korea demonstrated. 

Liability and directors & officers (D&O) insurance

To date, AGCS has only seen a few liability claims that are related to COVID-19. However, liability claims are typically long-tail, with a lag in reporting, so general liability and workers’ compensation claims related to COVID-19 may yet materialize. A number of outbreaks of coronavirus have been linked to high-risk environments such as gyms, casinos, care homes, cruise ships or food/meat processing plants. 

A wave of insolvencies, as well as event-driven litigation, could be potential sources of D&O claims. To date, only a relatively small number of securities class action lawsuits related to COVID-19 have been filed in the U.S., including suits against cruise ship lines that suffered outbreaks. The pandemic could trigger further litigation against companies and their directors and officers, if it is perceived that boards failed to prepare adequately for a pandemic or prolonged periods of reduced income. 

Aviation

The aviation industry has seen few claims directly related to the pandemic to date. In a small number of liability notifications, passengers have sued airlines for cancellations or disruptions. Slip and fall accidents at airports – traditionally one of the most frequent causes of aviation claims – have declined along with the massive reduction in global air traffic, which fell by a record 94% year-on-year in April 2020. 

See also: COVID-19 Sparks Revolution in Claims

Although a large proportion of the world’s airline fleet has been grounded, loss exposures do not just disappear. Instead they change and can create new risk accumulations. For example, grounded aircraft might be exposed to damage from hurricanes, tornados or hailstorms. The risk of shunting or ground incidents also increases and can result in costly claims.

Long-term claims trends 

COVID-19 is accelerating many trends such as a growing reliance on technology and rising awareness of the vulnerabilities of complex global supply chains. Going forward, many businesses are expected to review and de-risk their supply chains and build in more resilience. This could involve some reshoring of critical production areas because of disruption caused by the pandemic. Such a move would likely affect frequency of claims and the costs of any future business interruptions.

Meanwhile, the growth of home working means that companies may have lower property assets and fewer employees onsite in the future, but there would be corresponding changes in workers’ compensation and cyber risks. During the pandemic, cyber risk exposures have heightened, with reports of the number of ransomware and business email compromise attacks increasing. However, to date, AGCS has only seen a small number of cyber claims that are related to COVID-19. 

For additional insights, please visit COVID-19: Changing Claims Patterns.

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About the Author

Philipp Cremer is global head of claims at Allianz Global Corporate & Specialty (AGCS). Cremer was previously global head of claims portfolio strategy at AGCS. He joined Allianz Group in 1996 as a corporate counsel.

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