Figen Ozmen

Figen Ozmen is a technology executive and consultant with 25+ years of experience in insurance and financial services.

Most Recent

Operational Gaps Hinder Insurance AI Implementation

Insurance AI implementations fail not from poor models but from organizational gaps in infrastructure, governance, and operational readiness.

Six Things

Insurance Is Becoming Personalized, Right? Right?

By Paul Carroll

Insurers talk a lot about how they are using better data and AI to personalize treatment of customers, but a study finds that customers aren't feeling it.

The False Economies in Insurance Claims

Understaffing claims departments doesn't save money—it delays exponentially higher costs through reserve instability, litigation, and adverse development.

3 Key Questions for Boards on AI

Boards approving AI deployments often miss critical questions about data foundations, decision documentation, and pipeline positioning.

It's Back to First Principles for Insurance

Insurance is scaling into cyber, climate and AI risks faster than the first principles of insurability can adapt.

What Insurance Leaders Get Wrong About Culture

Insurance leaders often mistake compliance for culture. Here are five crucial steps that will let you build the sort of agile culture that AI requires.

The Wasted Effort in Commercial Insurance Renewals

Despite advances in AI and automation, commercial insurance still rebuilds the same risk information from scratch every renewal cycle.

The 4-Minute Mile of Cybersecurity

Historical threat data and AI are finally enabling cybersecurity teams to forecast attacks once thought impossible to predict.

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