Kseniya Yurevich is an IT journalist writing for Iflexion, a Denver-based software development company. With over three years of experience in observing BI and AI trends, Yurevich is a frequent contributor to the media focusing on business and innovation.
Customer experience (CX) has become the most significant differentiator in today’s market, and Gartner’s research proves it with hard numbers: 81% of companies expect CX to be the key battleground in the race for market dominance. Unfortunately, the insurance sector has traditionally been more product- than customer-focused. This discrepancy now makes insurance companies rethink their […]