Harry Huberty

Straight-through processing of claims is likely to become more common, especially in personal lines and individual life.

Interest remains high in technologies like artificial intelligence and big data.

Insurers hope to create a new way to collect driving data that’s easier for the driver than installing a device or downloading an app.

Interest in pay-as-you-drive or pay-per-mile policies has increased in 2020 as more Americans are working from home.