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ITL's weekly Six Things newsletter is curated by Editor-in-Chief Paul Carroll and features top articles from leading voices in risk and insurance. Each edition also includes Paul's insightful analysis of key trends.

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ITL On Demand

 ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

 

 

 

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ITL Focus: Customer Experience

This Month's Focus Topic 

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Since the dawn of the Insurtech movement a decade-plus ago, we’ve had three waves of innovation concerning the customer experience. 

The first was based on the fear of being “Amazoned.” Insurers looked at the company’s One-Click capability and general ease-of-use, then stared in dismay at all the forms that were required in insurance, at the legalese in the lengthy contracts, at the lengthy back-and-forths. Insurers worried that some tech giant could do a cannonball in insurance and displace the incumbents as Amazon had done to so many traditional retailers, so they tried hard to become friendlier to the customer.

 

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