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Can We Please Tone Down All the 'Inflection Point' Talk?

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I believe in creating a sense of urgency as much as the next guy, but it's just not right to say every part of the insurance industry is forever at a crossroads.

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ITL Focus: Workers' Comp

This Month's Focus Topic 

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When people talk about how AI can make business operate more efficiently, they tend to think in terms of cutting costs, but I hear something else, too: speed. 

Sure, policyholders want cost taken out of the claims process, knowing that the savings will eventually be passed along in the form of lower premiums, but what they really want is to have their claim resolved promptly and to receive payment quickly, so they can get on with their lives. 

The need for speed is especially great in workers’ comp. A person is injured and may be isolated at home, which can be disorienting both financially and psychologically. The person needs (and deserves) to feel valued, which not only means prompt attention from a boss, the insurer and medical personnel but also means wrapping up all the details as soon as possible. The injured worker will sleep better once everything is resolved. Employers and insurers will, too, if they find themselves wrapping up more cases before the lawyers get involved. 

 

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